Beyond the Ticket: Resolution Nodes
resolution nodes are autonomous agents integrated into the production database that can diagnose and fix user issues in real-time without human intervention.
The Latency of Empathy
Traditional support values empathy because it lacks resolution. In the legacy model, a human apologizes for a problem they cannot fix. Agentic Support replaces 'I'm sorry' with 'It's fixed'. Resolution nodes have the cryptographic authority to execute database migrations, reset state, and adjust permissions instantly.
Sovereign Troubleshooting
The user shouldn't have to explain their problem. Agents monitor the user's session telemetry in real-time. When a failure occurs, the agent is already there with a diagnostic report and a proposed fix. This is unmediated support—the problem is solved before the user even realizes it was a systemic error.
01Latency is the enemy of trust
Zero-latency resolution increases customer LTV by 40%.
02Self-healing documentation
Support agents update the docs as they solve problems, creating a recursive knowledge loop.